FAQ

Orders:

• We are unable to cancel orders once they are processed.
• "I just placed an order and noticed I typed in my address wrong. What do I do?" - Lets us know ASAP and we will try to change it if we can. Email us here: theonyxlash@gmail.com.com with the order number and correct address. 

Shipping?

• All orders are shipped from Los Angeles, California. You will be notified via email when your order has shipped. Tracking information will be provided in that email.

• Please allow 3- business days for processing and shipping as we are in a global pandemic. We are super small team, and everything is packed by hand by us.  Holidays and Major Sales also may cause a small processing delay. Remember, we are a small team! We work around the clock to get out everything as timely as possible. 
  
  
• We are not responsible for lost or stolen packages. We are not responsible for delays of packages by the carrier. Once the packages leaves out warehouse it is out of our hands, and we are at the mercy of the post office. 
  
  
• Buyers are responsible for local duties, taxes, and advancement fees at delivery in countries where applicable.